Terms & Policies
Last updated on 20th December 2024
Acceptance of Terms

This section sets out the terms and conditions (these“Terms") of your access to https://www.payloco.com(the“Site", including all sub-pages on the Site, which are operated by PLO Technology US Limited(“Payloco") or where you may use or have access to the services provided by Payloco (the “Service"). lf you are an individual, you must be above eighteen (18) years old and competent to contract under the applicable laws to access or use the Service. lf you are a merchant or business, your business must be validly organisedand operating legally in the jurisdiction where Payloco has operation in order to use the Service. By accessino the Site, you are agreeing to these Terms.

We may amend these Terms at any time by posting an updated version. The updated version of these Termsshall take effect immediately upon posting. Each time you access the Site, you confrm that you agree to bebound by these Terms as may be amended from time to time. Unless otherwise indicated or the context requires otherwise, reference to “Payloco", “we", “us”or “our" inthese Terms include Payloco and its affliates, including CRZ technology HK Limited. that are involved inoroviding the Service, and such athliates are ioined as parties to these Terms with respect to the Service they provide..

Your Use of the Site

You may use the Service to facilitate payments in connection with your online purchases for products olservices concluded on or through e-commerce websites, apps or other platforms. For the avoidance ofdoubt, Payloco doesn't provide payment service to you. Payloco provides technical support to payment methods or funding channels provided by the banks, e-wallet service providers or other payment serviceproviders with which you have opened account or registered services (“Your Payment Service Providers”Payloco is not acting as a trustee, fiduciary or escrow with respect to your funds and it does not have control of, nor liability for, the products or services that are paid for using the Service, including the provision, use orcondition of such products or services.

If you are using the Service on behalf of a company, partnership, association, government or other organization, you warrant that you are authorized to do so and that you are authorized to bind your organization to these Terms. in such circumstances, 'you' or 'user’ will include your organization.

Your Responsibilities

You will use the Site in good faith and in compliance with all applicable laws and regulations. The informationand material you provide in connection with the use of the Site must be true, lawful and accurate, and is not false, misleading or deceptive.

You shall not use the Site to defraud Payloco, our affliates or other members or users, or service providersor engage in other unlawful activities (including without limitation dealing in products or services prohibitedby law). You shall not use the Site for any ilegal activities or in a manner that may result in complaints,disputes, claims, penalties or other liability to Payloco, other users or third parties or may be regarded as anabuse of the Site.

lf we, in our sole discretion, believe that you may have engaged in the above restricted activities, we may suspend or restrict your access to the Site.

Transmission through the Site

Due to the nature of the internet, transactions conducted or messages sent through this Site may be subjectto interruption, transmission blackout, delayed transmission or incorrect data transmission. Under nocircumstances shall Payloco be held liable for any failure in the communication networks, or the accuracy ortimeliness of messages and transactions sent via the Site whatsoever.

Disclaimers

The material displayed on the Site is provided without any guarantees, conditions or warranties as to itsaccuracy or completeness. Whilst we have taken care in preparing the content and information contained onthis Site, such content and information are provided "as is" without warranty of any kind, whether express orimplied. In particular, no warranty about non-infringement, security, accuracy, ftness for a purpose orabsence of computer viruses is given in connection with such content and information.

To the full extent permitted by law, Payloco and our affliates shall not be liable for any indirect,consequential, incidental, special or punitive damages, including without limitation damages for loss ofprofts or revenues, business interruption, loss of business opportunities, loss of data or loss of othereconomic interests, whether in contract, negligence, tort or otherwise, arising from your use of or inability touse the Site.

Privacy

You agree that we may collect, hold, use and transfer your personal data in accordance with the Payloco Privacy Policy.

Trademark and Copyright

Any and all intellectual property rights associated with the Site https://www.payloco.com are the soleproperty of Payloco, our affliates or third parties.

We and other parties (as applicable) own the trademark, trade names, graphics, logos, icons and servicemarks (the “Trademark") that are used or displayed on this Site. You are not allowed to use any Trademark used or displayed on this Site without our or such other parties' prior written permission.

Materials on this Site are protected by copyright. You are not allowed to modify, reproduce, store in aretrieval system, transmit, copy or distribute these materials (or any part of them), or use them for creating derivative works or in any other way for commercial or public purposes without our prior written consent.

You may print off one copy, copy and may download extracts, of any pagels) from the Site for your persona reference and you may draw the attention of others within your organization to material posted on our Site.You must not modify the paper or digital copies of any materials you have printed off copied or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the materials on the Site forcommercial purposes.

Suspension and Termination

Payloco may establish general practices and limits concerning use of the Site. Payloco reserves the right to change, suspend, discontinue or restrict access to all or any part of the Site at any time. including hours ofoperation or availability of the Site or any Site feature, without notice and without liability.

General

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by and construed in accordance with the laws of the US Special Administrative Region(“US”).

These Terms act as general policy which is applied to you in relation to the Service. in the event of any conflict between these Terms and other special policies issued by Payloco, the provisions of the other policies shall govern and control..

Last updated in 20th December 2024

Payloco, operated by PLO Technology US Limited (“Payloco”, “we”, “our” or “us”), providing payment related technical service(“Payloco Service”) to our customers (the “merchants”). During this payment processing, Payloco will need personal information to process specific transactions. This Payloco Privacy Policy describes how we collect, use, store and disclose personal information.

Payloco may process personal information of the following categories of individuals in the provision of Payloco Services:

(a) individuals employed or associated with merchants, such as representatives, suppliers or end-users;

(b) vendors or business partners or individuals employed or associated with such organisations that assist us in the provision of Payloco Service;

(c) visitors that log on or use our website https://www.payloco.com/

We collectively refer to the individuals listed above as “you” in this Privacy Policy.

We ytrtprocess the personal information of end-users of merchants on behalf of the merchants. We are not responsible for and have no control over the privacy or security practices of the merchants, which may differ from those explained in this Privacy Policy. If your personal information has been submitted to us by or on behalf of the merchants and you wish to exercise any rights you may have under applicable data protection laws, please inquire with them directly.

Your use of Payloco Service is governed by the Payloco Terms of Service, which describes in more detail the Payloco Service covered by this Privacy Policy. Capitalized terms not defined in this Payloco Privacy Policy shall have the meaning ascribed to them in the Payloco Terms of Service.

Information we collect and how we use it Sources of information

We process personal information that you provide to us in a number of ways, including:

When you make or receive a payment from the merchants who using Payloco Service
When you make an inquiry about our Payloco Service or otherwise interact on our website
When you interact with us by telephone, email and other electronic communication
When you attend an event with us or a third party we are working with or sign up to receive publications from us
When we onboard you as a merchant and interact regarding our service
When you provide services to us or seek to provide such services

We may also process your personal information from third-party sources as necessary for the provision of Payloco Service. We may obtain this information from your organisation, from public sources or third parties, depending on the relevant circumstances. For example, we may obtain certain personal information about you from:

Third-party licensed payment provider or bank, such as your transaction information, as necessary to provide Payloco Service;
third parties, such as government agencies, information service providers, or from publicly available records to carry out due diligence and other legally required compliance checks, such as those related to knowing your customer (KYC), anti-money laundering (AML) and Specially Designated Lists.

Type of personal information

When you use our website or when we interact with you to provide Payloco Service or to receive services from you as a vendor, the personal information we receive, collect and process may include:

Contact information, such as your name, email, phone number, billing address. In addition to the information listed above, we may collect information about the transaction from you depending on which payment method you choose to make or receive a payment, including:
Bank card information such as the name on the card, card type, card number, card verification value, and expiration date, or the information about the account you open with other licensed payment channels to process the payment;
Identification information, such as your ID number or tax number, Customer ID generated by merchants to verify the process the transactions or conduct anti-money laundering and/or fraud prevention checks;
Transaction information, such as amount and time of transaction, currency and language you used; We collect the following personal information from your device when you use Payloco Service to carry out data analysis for advertising, and to protect you from fraud, phishing or other misconduct:
IP address, app version, system version and type, device model, system language, network type, carrier, android ID, Mac address, IMEI, advertising identifier number and browser system.

You may provide your personal information to us voluntarily. However, there are circumstances in which we may not be able to assist you, or an organization with which you are associated, unless you provide us with your personal information. For example, your personal information may be required for legally required compliance checks, for security and other reasons to allow you to access Payloco Service. In these cases, without the relevant personal information, we may be unable to assist you, and we would inform you that this is the case.

We do not knowingly collect personal information from or about children under the age of 18( or other age which is defined as “minor” under the applicable laws, same as follows). If you are under 18, please do not use Payloco Service or send any personal information about yourself to us. If we learn that we have collected personal information from a child under 18, we will delete that information as soon as possible. If you believe that a child under 18 may have provided us personal information, please contact as using details provided in section 8 below.

Legal justification for our use of your personal information

We may process your personal information in connection with any of the purposes set out above on one or more of the following legal grounds:

To perform our obligations under a contract with you or your organization;
To comply with our legal obligations, as well as to keep records of our compliance processes or tax records;
To pursue our legitimate interests, or those of a third-party recipient of your personal information, provided that those interests are not overridden by your interests or fundamental rights and freedoms. Specifically, we have legitimate interests in promoting and marketing our services to existing and potential customers, in maintaining customer accounts for efficient operation of our business, in keeping our information, trade secrets and confidential data safe and secure, in handling complaints and claims to protect our business;
Based on your consent to process your personal information in that manner.
Information we share

We will only share your personal information with third parties in the following circumstances:

A merchant. If we have collected your personal information in the course of providing Payloco Service to that merchant, and where permitted by law to others for the purpose of providing Payloco Service. For example, when you make a purchase or transaction with that merchant, we make certain personal information about you available to the merchant you purchase from or transact with;
Licensed payment service provider. We may exchange certain personal information about you to enable the provision of Payloco Service, such as your transaction information with the licensed payment service provider or bank as necessary to provide Payloco Service;
Third parties providing services for AML/KYC checks, credit risk reduction, and other fraud and crime prevention purposes, or similar services, including financial institutions, credit reference agencies, and regulatory bodies with whom such personal information is shared;
Courts, law enforcement authorities, regulators, government officials or other competent authorities where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, including in order to protect the legitimate rights and interests of you and others. Such disclosures may be necessary for us to comply with mandates from FATF and local AML/CFT requirements. We may provide your Customer ID, contact information, and any other transaction information to competent authorities;
Service providers which we engage to process personal information for any of the purposes listed above on our behalf and in accordance with our instructions only, such as licensed payment service providers, cloud storage providers;
Prospective sellers or buyers of any of our business or assets to which we might assign or novate any of our rights and obligations; in such case we may disclose your personal information to the prospective seller or buyer of such business or assets.
Affiliates: We may share your personal information with affiliates to provide you with payment services. Any information you provide directly to a third-party merchant, website or application is not covered by this Payloco Privacy Policy. We are not responsible for the privacy or security practices of merchants or other third parties with whom you choose to share your personal information directly. We encourage you to review the privacy policies of any third party to whom you choose to share your personal information directly.

The personal information we collect may be transferred to and stored outside of the country you use Payloco Service for the purposes specified in this Privacy Policy. For example, we store all of our data, including personal information, with the Cloud Service Provider.;

Any international transfers of your personal information will be made according to appropriate safeguards under the applicable laws and regulations. If you wish to enquire further about these safeguards used, please contact us using the details set out in section 8 of this Privacy Policy. We may transfer your personal information outside of the country where you use Payloco Service, and where we do so we will protect personal information as required by applicable laws.;

How long do we keep your personal information?

Your personal information will be retained only for as long as necessary for the purposes for which the information was collected, except where necessary to meet our legal obligations (for example, in relation to KYC/AML requirements) or to establish, exercise or defend potential legal claims or to pursue our legitimate interests.

Your rights

Your rights will depend on the laws which apply to you and us, but you may have:

the right to obtain access to your personal information,
to have your personal information we hold rectified or deleted,
to restrict our processing of that information,
to object to our processing of personal information,
to have your personal information transferred to you or another organisation, and
to lodge a complaint with a relevant data protection authority.

Where you have provided us with consent for the processing, you may be able to withdraw it. Please note that even after you have chosen to withdraw your consent, we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations. To withdraw your consent or to exercise any of the rights above, if they are applicable, you should use our contact details set out in section 8 below.

We must ensure that your personal information we hold is accurate and up to date, where relevant. Therefore, please advise us of any changes to your information by emailing us.

Security

We are concerned about safeguarding the confidentiality of your information. We employ administrative, physical and electronic measures designed to protect your Information from unauthorized access and use. Please be aware that no security measures that we take to protect your information are absolutely guaranteed to avoid unauthorized access or use of your information which is impenetrable.

Sensitive Information

We ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to your e-wallet password, credit or debit card password, racial or ethnic origin, political opinions, religion or other beliefs, health, sexual orientation, criminal background or membership in past organizations, including trade union memberships) through Payloco to us, unless such information is required by us for legal compliance checks, such as KYC/AML.

Legal justification for our use of your personal information

We may process your personal information in connection with any of the purposes set out above on one or more of the following legal grounds:

• To perform our obligations under a contract with you or your organization;
• To comply with our legal obligations, as well as to keep records of our compliance processes or tax records;
• To pursue our legitimate interests, or those of a third-party recipient of your personal information, provided that those interests are not overridden by your interests or fundamental rights and freedoms. Specifically, we have legitimate interests in promoting and marketing our services to existing and potential customers, in maintaining customer accounts for efficient operation of our business, in keeping our information, trade secrets and confidential data safe and secure, in handling complaints and claims to protect our business;
• Based on your consent to process your personal information in that manner.
Contacting Us

If you have any questions, complaints or comments about this Payloco Privacy Policy or our privacy practices, or to report any violations of the Payloco Privacy Policy, please contact us at: support@payloco.com.

Changes to This Privacy Policy

We may revise this Payloco Privacy Policy from time to time to reflect any changes to the way how we process your personal information or changing legal requirements. The most current version of the policy will govern our use of your information. Please check back frequently to see any updates or changes. This Privacy Policy was last updated on the date provided at the top of this page.